Cancellation & Refund Policy
Last Updated: 04/11/2025
1. Introduction
At Sanstrojan Solution PVT. LTD., we strive to ensure our customers are satisfied with our
services. This Cancellation and Refund Policy outlines the terms and conditions for
cancellations and refunds for our AI-powered solutions, website development, and other
services.
2. Service Cancellation
Clients may request the cancellation of ongoing services by contacting our support team.
- Subscription Services: Cancellation requests must be made at least 7 days before the next billing cycle.
- One-Time Projects: Cancellations significantly into the project lifecycle may be subject to a cancellation fee based on the work already completed.
3. Refund Policy
We value our relationship with our clients and handle refund requests with care.
- Evaluation Period: For specific software products, we may offer a trial period. Refunds are generally not provided after the trial period ends.
- Service Deficiencies: If you believe our service has not met the agreed-upon standards, please contact us within 14 days. We will investigate and may issue a full or partial refund at our discretion.
- Non-Refundable Items: Setup fees, domain registration fees, and third-party license fees are typically non-refundable.
4. Processing Refunds
Approved refunds will be processed within 7-10 business days. The refund will be issued to
the original payment method used during the purchase.
5. Contact Us
If you have any questions about our Cancellation and Refund Policy, please contact us at:
Email:
info@sanstrojan.com
Company Name: SansTrojan Solutions Pvt.Ltd.